Refund Policy
If you cancel a membership/subscription or change your mind about a course, mentorship, or other paid program, we do not provide refunds for any fees or charges paid prior to the effective date of cancellation or termination, except:
As required by law, or
Limited refund window for select education products:
If you purchased a standalone online course or mentorship program (not a recurring membership subscription), you may request a refund within ten (10) days of purchase only if:
you have not accessed any portion of our platform beyond Units 1 and 2 (or the equivalent introductory modules), and
you have not participated in any live sessions or 1:1 coaching sessions (if applicable)
Refund requests must be submitted in writing by email to: info@tradinghall.net with the subject line: “Refund Request”.
If Trading Hall cancels without cause:
If we discontinue a course, mentorship program, or subscription product without cause before the end of your paid term, you may be eligible for a partial refund for the unused portion of the term or unused sessions remaining after termination. Any such refund will be calculated at our standard monthly rate (not a discounted annual or promotional rate) for any portion already used.
No refunds for breach or enforcement actions:
If we suspend or terminate your access to the Services due to a breach of our Terms, Community Guidelines, or other policies, no refunds will be issued for any fees or charges paid prior to the effective date of termination.
