1) Who we are and what this Policy covers

The Trading Hall is an Ontario sole-proprietorship with our registration address located at 1864 Jubilee Dr London, ON N6G 0H6 CANADA. This Privacy Policy (the “Policy”) describes how we collect, use, disclose, and protect personal information when you:

• visit our website (the “Site”)

• create an account

• purchase or use our products and services (including live sessions, education content, tools, alerts, and optional automation features)

• communicate with us, including through community channels, support, and events

In this Policy, “personal information” means information about an identifiable individual. This Policy should be read together with our Terms of Use and any other policies posted on the Site.

By using our Site or services (other than solely reviewing this Policy), you agree to the collection, use, and disclosure of your personal information as described here. If you do not agree, do not access or use the Site or services.

Last updated: March 2, 2026

We may update this Policy from time to time. We will post the updated version and update the “Last updated” date. For material changes, we will take reasonable steps to notify you (for example, email notice or a prominent notice on the Site).

2) Accountability and Privacy Officer

We are responsible for personal information under our control and are accountable for how it is handled. We maintain policies and procedures to safeguard personal information and to respond to questions, requests, and complaints.

We have designated a Privacy Officer responsible for privacy compliance and inquiries.

Privacy Officer contact: info@tradinghall.net (Subject line: “Privacy Request”)

3) What we collect and how we collect it

We collect personal information only as necessary for the purposes described in this Policy. 

A. Information you provide directly

Depending on how you interact with us, we may collect:

• Account information: name, email, username, password (stored in hashed form)

• Profile information you choose to provide: photo, bio, preferences

• Contact information: email, phone (optional)

• Billing information: billing address and payment details (typically processed by a third-party payment processor; we do not store full card numbers on our servers)

• Support communications: messages you send to support, including attachments

• Community content: posts, comments, chat messages, files you upload, and reactions

• Event participation: attendance, feedback, and communications

B. Live sessions and recordings

We may collect:

• your display name and chat activity during live sessions

• questions you submit, including voice or video if you choose to speak on camera

• recordings of live sessions, which may include audio, video, screen sharing, and chat transcripts

If sessions are recorded, we will aim to provide notice in the session or on the platform.

C. Trading tools and optional automation features

If you use Trading Hall tools, journaling, analytics, alerts, or optional automation features, we may collect:

• platform usage data (which tools you use, actions taken, timestamps)

• journal entries and notes you create

• alert preferences and delivery events

• configuration settings you choose (for example, risk settings, session windows, strategy settings)

If you connect a third-party trading account or broker integration (where supported), we may collect:

• account identifiers and authorization tokens (where applicable)

• trade-related data required to provide the feature (for example, orders, fills, positions, and timestamps)

  We do not require your broker password if an authorized API connection is used.

D. Information collected automatically

When you visit the Site or use our services, we may automatically collect:

• IP address

• device and browser information

• operating system

• pages viewed and actions taken

• referral URLs

• approximate location derived from IP (city-level)

• cookies and similar technologies (see Cookies section)

We use this information for security, analytics, and to improve the Site and services.

4) Cookies and analytics

We use cookies and similar technologies to:

• keep you signed in

• remember preferences

• help prevent fraud and abuse

• measure traffic and site performance

• understand how features are used so we can improve them

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

We may also use analytics providers (for example, Google Analytics or similar tools) to help us understand usage and improve performance. Where required, we will request consent through a cookie banner or settings tool.

5) Consent and how you can withdraw it

We seek consent for the collection, use, and disclosure of personal information as required by applicable law, which can include express or implied consent depending on context. 

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide some services. To withdraw consent, contact the Privacy Officer.

6) Why we collect, use, and disclose information

We use personal information to:

• create and manage your account

• provide access to courses, sessions, tools, and features

• deliver trade alerts and notifications based on your preferences

• process payments, refunds, and credits

• respond to support requests and improve customer service

• personalize your experience and remember preferences

• operate, protect, and improve the Site and services

• detect and prevent fraud, abuse, and security incidents

• communicate service updates, policy changes, and important notices

• comply with legal obligations and enforce our Terms of Use

We do not sell your personal information.

7) Commercial electronic messages

We comply with Canada’s anti-spam rules for commercial electronic messages. You can unsubscribe from marketing emails using the unsubscribe link in the message, and we will process requests as required. 

We may still send non-marketing messages needed to deliver services (for example, account notices, receipts, security alerts).

8) When we share personal information

We may disclose personal information to service providers that help us operate the Site and services, such as:

• payment processors

• hosting and cloud infrastructure providers

• analytics and performance monitoring providers

• email and notification providers

• customer support and ticketing providers

• identity and authentication providers

We contractually require service providers to protect personal information and use it only for the purposes of providing services to us.

We may also disclose personal information:

• to comply with law or legal process

• to respond to lawful requests by public authorities

• to protect our rights, users, and the public

• as part of a corporate transaction (for example, merger, acquisition, financing), subject to appropriate safeguards

9) International transfers

Our service providers may process or store personal information outside Canada (commonly in the United States). In that case, information may be subject to the laws of the country where it is processed. We use reasonable measures to protect personal information and require appropriate safeguards from service providers.

10) Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including legal, accounting, and security requirements. When no longer needed, we securely delete, anonymize, or destroy it, subject to limits of backups and archives.

11) Safeguards and security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, which may include:

• access controls and role-based permissions

• encryption in transit (TLS) and, where appropriate, encryption at rest

• password hashing

• logging and monitoring for security events

• least-privilege access for staff and contractors

• secure development and patching practices

No method of transmission or storage is fully secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Security breaches: Where required, we will assess and respond to suspected breaches involving personal information, including notification to affected individuals and relevant authorities where legally required. 

12) Access, correction, and privacy requests

You may request access to personal information we hold about you and request corrections if it is inaccurate or incomplete. Some requests may be subject to legal limitations.

To make a request, contact the Privacy Officer and include enough detail for us to verify your identity and process the request.

13) Children and minors

Our services are intended for individuals who are the age of majority in their jurisdiction. We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided personal information, contact the Privacy Officer.

14) Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

15) Governing law

This Policy is governed by the laws of Ontario and the applicable laws of Canada, including PIPEDA, as applicable.