1. Information We Collect
We collect information you provide during registration, checkout, and support requests, including your name, email address, billing details, and form submissions. We also log device data, IP addresses, and usage analytics to maintain platform security and performance.
2. How We Use Your Information
Collected information enables us to deliver membership benefits, process transactions, provide support, and communicate updates. Aggregated, non-identifiable data may be used to improve course content, live session scheduling, and platform features.
3. Payment Processing
All payment data is handled by our payment partners such as Stripe. We do not store full credit card numbers on our servers. Please refer to Stripe's privacy documentation for details on their data practices.
4. Cookies & Tracking
We use cookies and similar technologies to authenticate members, remember preferences, and understand how the platform is used. You can control cookies through your browser settings, but disabling them may limit key features.
5. Data Sharing
We do not sell or rent personal information. We may share limited data with trusted vendors that assist with infrastructure, email delivery, analytics, or customer support. Those processors are contractually obligated to safeguard your information.
6. Security
We implement administrative, technical, and physical safeguards designed to protect your data. Despite our efforts, no system is 100% secure. Please use strong passwords and notify us immediately of any suspected unauthorized access.
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we take steps to delete or anonymize it.
8. Your Choices
You can update your profile and communication preferences from your account. To request deletion of personal data or to opt out of specific communications, contact us using the details below. We may retain certain records where legally required.
9. International Visitors
The Trading Hall operates from Canada. If you access the platform from outside Canada, you consent to the transfer and processing of your personal information in Canada and other jurisdictions where our service providers operate.
10. Policy Updates
We may revise this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes become effective constitutes acceptance of the revised policy.
11. Contact
For privacy-related questions or requests, email privacy@tradinghall.net or info@tradinghall.net. We will respond as soon as possible.